ChaCha has answered 150 million questions in only 18 months.
According to the recent Q1 Mobile Messaging Report from The Nielsen Company, ChaCha ranks within the SMS services with the most traffic, along with American Idol, Twitter and Facebook.
ChaCha is a free mobile answers service and is considered to be a main competitor to Google‘s SMS search offering. The site allows users to ask a question and get an answer in real time using a mobile phone. Users call 1-800-2ChaCha or text their questions to ChaCha (242242) and receive an answer within minutes.
Most recently, ChaCha received $4 million of a $5 million round of funding. Of that money, $2 million will be used to pay back a loan from Citigroup. In march, the company raised $12 million, which it planned to use to expand its sales activities and open an office in New York.
Susan Marshall, VP of marketing for ChaCha, said that during July, the company revied 1,043 job-related questions per day and 31,290 for the total month. She said people are looking for advice, opportunities and pay information. You can see some samples of questions on the site’s Careers and Employment section.
Some examples include:
QUESTION
What should my career be?
Answer
You should look for a career in green energy. Jobs are plentiful and they are in high demand. Thanks for using ChaCha tonight!
QUESTION
What will i do as my career?
Answer
If you’ve got the charisma of Barack Obama, you can be a career politician. Thanks for asking ChaCha!
QUESTION
What are some places hiring in Las Cruces, New Mexico 88005
Answer
Harris Corporation, Convergys, Allen Medical Group, and Sitel are all hiring in Las Cruces, New Mexico. Thanks for using ChaCha!
ChaCha employs a group of expert “Guides” to search and answer questions online. Guides are paid on a per-transaction basis and make anywhere from $3 to $9 per hour. The company also pays people 4 cents per transcription of a recording question to a text question.
“Hitting the 150 million answer mark changes the search dynamic,” ChaCha CEO Scott A. Jones told MarketWatch. “Our explosive progress reflects the way today’s very mobile consumers want to search and retrieve information – ChaCha is a huge win for both our customers and our advertisers.”
While ChaCha’s basic services are free, the company does offer paid versions for marketing campaigs. The company claims to drive engagement with your brand around a certain initiative. The service allows companies to buy certain categories and target ads to users who ask related questions.
ChaCha’s previous clients have included Best Buy, Cocal Cola, Palm, McDonalds and President Barack Obama during his 2008 campaign.
The site currently has 5.5 million unique users and receives a new user every 5.4 seconds. Of those users, 52.1 percent are male, 47.9 percent are female, 49.3 percent are 18 to 24-years old, 34.7 percent are 12 to 17-years old and 44.7 percent do not have a Web-enabled phone.
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